Verizon Fios Review in 2022

Last Updated on 2023-07-18 Nicole
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Verizon Internet: In a Nutshell

  • Service Offers in: Connecticut and Delaware, DC. Maryland, Massachusetts. New Jersey. New York. Pennsylvania. Rhode Island.
  • Major Cities covered: Baltimore MD, Silver Spring MD, Trenton NJ, Trenton NJ, Bronx NY Brooklyn NY Buffalo NY Flushing NY, Jamaica NY New York NY Staten Island NY Staten Island NY Staten Island NY Staten Island NY Staten Island NY Staten Island NY Staten Island NY Staten Island NY Syracuse NY NY Philadelphia PA Pittsburgh PA Alexandria VA Chesapeake VA Richmond VA and Virginia Beach VA
  • Residential Pricing: $39.99+ per month

Verizon Fios has been the best internet service provider that I have ever had. Their internet meets all my requirements as a cord cutter. I just wish Verizon Fios covered more areas — only a small section of the US has access.

For a deeper understanding of Verizon Fios, one of my top-rated providers is I will go through their pricing and customer service. Also, how not to confuse Verizon's DSL internet with its fiber internet.

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Verizon Fios Internet Overview

Verizon's Internet offerings are easy to get lost in. Although Verizon provides three types of residential internet technically, only two of them are accessible to the majority of Verizon's customers: DSL and fiber internet. Verizon Fios is the name for Verizon fiber internet, while Verizon High Speed Internet is their DSL internet.

My friend learned hard the hard way there's a huge difference between Verizon fiber internet and DSL internet. Verizon Fios offers faster download speeds that Verizon High Speed Internet. Verizon Fios used to offer speeds of around 200 Mbps. A friend mistakenly thought Verizon High Speed Internet was Fios. He now gets only 5 Mbps per day. Below is a snapshot of the internet speed he received around noon.

verizon review

Yikes! It's impossible for him to stream Criminal Minds from his TV while also having a clear call via his smartphone. With Verizon Fios I was able to. Moral of the story? Verizon's DSL network can be just as unstable as its fiber network.

Verizon Fios, which only offers service in nine states, is second-most widely accessible fiber internet provider. Verizon Fios can surpass AT&T Fiber with its lower prices and more flexible plans for cord cutters. This is especially true if there are Disney lovers in your home, which Verizon Fios has tied-in to Disney+. Verizon Fios is the best-rated provider in customer satisfaction. internet provider for customer satisfactionFor the past four years. Verizon Fios has been my first choice for internet service over the past four years.

The pros Cons
  • Great deals for cord cutters
  • Excellent customer service
  • Fiber internet at an affordable price
  • Equipment fees are expensive
  • It is only available in select states

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Verizon Fios Plans & Speeds

Verizon Fios internet packages offer the best speed and lowest prices for fiber. I found that most fiber internet providers offer gigabit plans at a much lower price than Verizon Fios. You'll be able to compare Verizon Fios, RCN and Optimum with Verizon Fios and see that Verizon's rivals offer lower-priced midtier plans. Mid-tier plans typically have speeds between 300 and 600 Mbps.

Verizon Fios Pricing and Speed

Plan Prices Data Capture Contravention
Maximum Speed of 200 Mb/s $39.99 per month There is no cap No contract
Maximum speed of 400 Mbps $64.99 per month There is no cap No contract
Gigabit Internet $89.99 per month There is no cap No contract

Verizon Fios offers only three internet plans, as with most other providers. You have a wide range of upload speeds. — unless you need speeds in between 400 and 1,000 Mbps. You should consider Xfinity as a provider of cable.

Verizon Fios 200 Mbps is the best Verizon Fios plan to get started with. This deal is especially good for those who have never used fiber internet. When I changed to Verizon Fios, I noticed a difference in my speed. Although my plan speeds were identical, Verizon Fios offers consistent speed all day.

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Optimum Internet Charges

Charges Prices Avoidable? Type
Professional Installation $99 Yes One-time
Router Fee $15 Yes Monthly


Verizon Fios professional installation is $99. If your home is not wired for Verizon Fios, there's no other way. It took me about 2 hours to have everything working. The technician spent a good deal of that time going into and out the house to fix the wiring. Although it was a bit awkward, I've never experienced a problem with my internet connection.

As Verizon Fios expands, self-installation has become an increasingly popular option. Picking up equipment from a Verizon Store will save you $99 and make it easier to establish your connection. Verizon suggests that you follow their easy-to-follow self-installation guide via their My Verizon app or website. This will make things go smoothly.

Contracts and Early Termination Charges

Verizon used to charge up to $350 for early termination fees (ETFs) prior to 2020. Verizon contracts are no longer available. You don't need to be worried about being locked into a contract for a long time or having to pay to cancel it. Verizon Fios offers a contract buyout to new cord cutters. Switch to Verizon Fios to get rid of your existing internet contract and receive up to $500 for your ETFs. Spectrum is one of the few providers that offer a similar deal. I used this to begin my cord cutting journey.


Verizon Fios' pricing is where they lose points. The Verizon Fios $15 per month equipment fee is one of the most expensive I have seen. Verizon's router is superior to Xfinity, with a $15 per month fee. Verizon offers a $299 option, which is not available to Xfinity.

Because it is easier to use their equipment, internet providers recommend that you do so. A third party router is a cheaper option than buying a Verizon router. If you want to bundle Fios TV and Fios routers, then you might need to rent or buy one. Verizon offers faster support and upgrades by paying a monthly fee. You won't need to know if your router is capable of handling the speed your plan allows (routers have speeds limits).

Verizon Fios router looks almost like an Amazon Echo. It is small and white.

If you have only Verizon DSL, I would recommend purchasing their router. It costs around $45 and will help you save money in the first year.

Verizon Customer Service

Customers hate dealing with customer service. It's an area where some ISPs struggle — Comcast's Xfinity Internet service, for example, has a rough reputation for customer care. Verizon enjoys one of the highest customer satisfaction ratings in the business. After dealing with poor customer service, it can be refreshing to deal with Verizon's customer support.

It is easy to get in touch with Verizon customer service. Verizon provides 24/7 customer service via its Twitter account @VerizonSupport and through online chat. Call customer service during normal business hours to schedule a call or set up a time.


Verizon Fios has been consistently rated one of the top internet providers for many reasons. Although the Verizon Fios network is small, its prices and benefits are excellent for all households. Verizon Fios is not the same as Verizon High-Speed Internet. They are available in many of the same locations. Make sure you pay attention to the speeds advertised, and not the name. Verizon Fios will offer a faster connection than DSL internet, which Verizon offers to a home that has two streamers or more.

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